Refund policy

Return/ Exchange Policy:

We are pleased to accommodate returns and exchanges within 15 days of when you recieve your order. To be eligible for a return, your item must be in the same condition that you received it, unworn, not tampered with and in its original packaging. 

 

Return/Exchange Process:

Step 1: Please contact us ganvasbeauty@gmail.com within 15 days of receipt of your order. Please indicate the reason(s) you want to exchange or return your products and attach any applicable pictures.

Please state in the subject whether your request is a return or exchange and then include your order/invoice number.  (Subject: RETURN (GB0093)). 

Step 2: Our customer service representatives will process your return/exchange request within 1-3 business days. After the return/exchange request has been authorized, our customer service will send you an address to send the item(s) to.

Step 3: Please ship wig back to the address we provide you, please include the order number. You're also responsible for the return shipping charge. 

*We DO NOT accept the return packages without our Return Authorization.
*We DO NOT accept the return packages by freight collect.
For customers outside of Canada/ US, we suggest you ship your package by postal express, which will be a little cheaper than FedEx, UPS, DHL and etc.
Please do email us the tracking number to ganvasbeauty@gmail.com after you have shipped your package.

 

Damages and issues: 
Please inspect your order and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Refunds: 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.